Heart of Illowra

Policies

Cancellation Policy

  • Heart of Illowra holds a 24-hour cancellation policy in order to value both your time and investment in your health and our own financial protection.
  • Heart of Illowra requests that you cancel your appointment 24 hours in advance without any penalties applied.
  • If cancellation is made less than 24 hours before your appointment you will incur a cancellation fee worth 25% of the appointment cost.
  • We are well aware that emergency circumstances may occur which may prohibit you from attending an appointment, and this will be assessed on a case by case basis. 

Thank you for your understanding.

Jordana Potticary – Women’s Massage / Pregnancy Massage Specialist

Covid-19 Policy

  • Strict hygiene practices in compliance with Government Public Health Regulations will be applied.
  • You will be required to sanitize your hands-on arrival and when leaving the appointment.
  • All surfaces will be cleaned and disinfected before and after each client.
  • Please use contactless pay when possible. Freshly laundered linen and towels will be used for every client.
  • If you are showing symptoms of cold or flu you must cancel and reschedule your appointment.
  • Please do not bring any friends, family (including children) along with you to your appointment.