Policies

Heart of Illowra holds a 24-hour cancellation policy in order to value both your time and investment in your health and our own financial protection.
Heart of Illowra requests that you cancel your appointment 24 hours in advance without any penalties applied.
If cancellation is made less than 24 hours before your appointment you will incur a cancellation fee worth 25% of the appointment cost.
We are well aware that emergency circumstances may occur which may prohibit you from attending an appointment, and this will be assessed on a case by case basis.

Thank you for your understanding.

Jordana Potticary – Women’s Massage / Pregnancy Massage Specialist

Strict hygiene practices in compliance with Government Public Health Regulations will be applied.
You will be required to sanitize your hands-on arrival and when leaving the appointment.
All surfaces will be cleaned and disinfected before and after each client.
Please use contactless pay when possible. Freshly laundered linen and towels will be used for every client.
If you are showing symptoms of cold or flu you must cancel and reschedule your appointment.
Please do not bring any friends, family (including children) along with you to your appointment.